May 1, 2014 – San Pedro Belize Express takes this opportunity to clarify the recent adverse events.
Delays:
In the event that a crowd exceeds the capacity of the boat in rotation, SPBE immediately dispatches a supporting vessel; rationally, it takes a small amount of time for that vessel to reach the port and board the remaining passengers. SPBE utilizes its entire fleet (15 vessels) to guarantee all passengers are accommodated for. The fleet capacity ranges from 45 pax to 120 pax.
Tickets:
The majority of tickets sold are round trip tickets; the return tickets are open and valid for three months for any of the company’s scheduled departures. The issue recently was that return tickets holders are still returning in from the islands for the Easter. The majority of these ticket holders do not check in; therefore, crowd capacity cannot be accurately predicted per departure. This causes a rush of both return ticket holders and those whom purchased tickets on site.
Our customers are our priority. SPBE values its customers and makes every effort to cater to them. SPBE is making every effort to ensure your safety, comfort and satisfaction by making progressive improvements by upgrading our vessels to have restrooms on board and investing in larger vessels.
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